The Fine Print

·                Timeline: Bookings will be formally confirmed within 1–2 business days.

·                Client Action: Please check your junk/spam folder if you do not receive a confirmation email.

·                Next Steps: Once confirmed, you will receive an email from our Head of Operations, Carmen, to discuss your event requirements, alongside an initial invoice from Jess in our Accounts team.

·                Amount: A 50% non-refundable deposit is required to secure your booking date and items.

·                Purpose: This deposit covers administration expenses, stock procurement, and the loss of alternative hire opportunities.

·                Due Date: The remaining balance must be paid in full exactly 7 days prior to the scheduled event date.

·                Invoicing: All invoices will be distributed by Jess via Accounts@1862.co.nz.

·                Priority Status: Once booked, your booking is a priority to us. While we maintain a large team, from time to time other events may need to be turned away due to the resources dedicated to your specific event.

·                Timeline: Any cancellation made less than 30 days prior to the event date will incur a cancellation fee equal to 50% of the total booking value (excluding delivery fees).

·                Discretion: One date variation or postponement may be granted at our sole discretion without forfeiting the deposit.

·                Notice: Postponement requests must be submitted within 14 days of the original event date.

·                Commitment: We understand that things happen unexpectedly, and we will do whatever it takes to ensure your alternate date is successfully secured, subject to package availability.

·                Duration: The standard hire period is strictly for the duration of the event.

·                Scheduling: Final drop-off and pickup times are not fixed and require explicit confirmation with our delivery team prior to the event.

·                Deadline: Final event run sheets, timelines, and logistical layouts must be submitted via email at least 7 days prior to the event.

·                Point of Contact: Email Carmen@1862.co.nz for planning. Urgent on-the-day setup or operational issues must be directed to our Head of Operations, Carmen, at 021 074 6008.

·                Requirement: A refundable security bond may be requested at our discretion for high-risk events (e.g., 21st birthdays or public space events).

·                Refund: This bond will be refunded in full once all items have been collected, inspected, and cleared of damage.

·                Condition: All hired items must be returned in the same general condition in which they were delivered. Pets and children are strictly prohibited from standing on furniture. Avoid placing items near Shisha or open flames.

·                Weather Protection: All soft furnishings, rugs, and indoor-designated furniture must remain protected under cover. Items cannot be left outdoors overnight or exposed to rain. Umbrellas and vulnerable structures must be dismantled or brought indoors during high winds.

·                Fees: Items returned soaking wet, damaged, or excessively dirty will incur immediate cleaning, drying, or repair charges.

·                Replacement Costs: If an item is lost, stolen, or damaged beyond repair (including burn marks), the client is liable for the full replacement cost of the item.

·                Acceptance: Proceeding with your booking and paying the initial deposit constitutes full acceptance of these Terms and Conditions.

·                Liability: The client agrees to pay all damage, loss, or cleaning invoices immediately upon receipt.